Canyon Creek Cabinet Company is pleased to announce the appointment of Cara Biden as its new customer care director. In her new role, Cara will develop and manage the company’s customer service operations and track performance measures for the department. She will also mentor and develop the team and empower associates to engage customers, increase performance, reduce waste and build revenue.
Cara’s career has spanned over 20 years of comprehensive experience in customer service, order management, technical support and CRM system development for small to large service-related companies. She has expertise in leading customer-facing teams to set accurate expectations for both internal and external customers, while providing a “lead by example” ethic in making improvements to the service model.
According to Cara, “I consider myself fortunate to have the opportunity to work for a leading manufacturer with such a large presence in the Pacific Northwest. I’m excited to get to know my team, systems and procedures so that we may position Canyon Creek for future growth.”
Mark Kovich, executive VP for Canyon Creek says: “We’re pleased to have such an experienced professional join Canyon Creek. Cara has extensive knowledge in building and maintaining customer relationships, which will make her an important asset for our customers, sales reps and the organization.”
Canyon Creek Cabinet Company, located in Monroe, Washington, is a leading manufacturer of affordable, custom frameless and framed style cabinetry for every room in the home. Canyon Creek operates from a 285,000 sq. ft. factory and showroom and markets its products to designers, builders and a select network of independent dealers throughout the United States.
Canyon Creek manufactures four product lines: Cornerstone (custom framed cabinets), Millennia (custom frameless cabinets), Katana (value frameless cabinets) and Canyon Creek Closets Plus (closet organization and storage). Over the years, their product lines have evolved to become one of the most extensive lines of custom cabinetry and closet storage systems available, offering endless possibilities to discriminating homeowners and designers.
For more information, please contact:
Cindy Draper, Marketing Manager
Canyon Creek Cabinet Company
16726 Tye Street SE
Monroe, WA 98272